Innovative automated system replaces rude waiters

September 1, 2007 at 7:49 am 1 comment

automated restaurantA restaurant in Germany has taken a radical step to eliminate slow service and surly waiters – replacing them with a fully automated rail link. Dishes in the newly-opened Nuremberg bistro, Baggers, are delivered directly to diners on an elaborate spiral rail network that descends from the second floor kitchen.

The high-tech system distributes color-coded dishes on miniature train-cars to diners, who scoop them up as they pass by, restaurant owner Michael Mack said yesterday.

“The system is the only one of its kind,” he said. “The concept will revolutionise the food industry.” Guests’ orders are placed via touch-screen computers, and there are no waiters. Despite its futuristic concept, the restaurant’s menu focuses on traditional Bavarian meat and potato-based fare.

A restaurant spokeswoman said ‘s Baggers, which seats 100, was fully booked every night and that “costs had been cut in half”. For more details, click here.

It will be interesting to see how people respond to this system in the longer term. The restaurant has received mixed reviews so far. Some are excited by this novel new approach. Others are not so sure. A few of the customers have taken exception to the system. “I would much prefer a nice waiter or waitress to all this cold stainless steel – you can’t talk to it,” complained one customer on the website of a German restaurant forum. Another customer was even less enthusiastic: she said the rail system reminded her of automatic pellet feeding devices “used to feed pigs” on battery farms.

Some civil society organizations say that if this kind of automation catches on, it will take away jobs from a large number of students who need the work to pay their way through school or college.

Entry filed under: Posts.

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1 Comment Add your own

  • 1. Vic  |  September 2, 2007 at 10:13 am

    In “The Murder of the Maharajah”, HRF Keating’s ‘prequel’ to his acclaimed Inspector Ghote crime novels, the Maharajah has an automatic toy train (silver, of course!) that serves his guests, each carriage being a specially and appropriately crafted heated food holder.


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