An Open Letter to eBay and PayPal
I am reproducing this letter written by Faisal Khan to the Presidents of eBay and PayPal to ask what piece of legislation, law, banking infrastructure, etc. prevents eBay/PayPal from including Pakistan under their countries-in-which-they-work umbrella. Faisal has been writing to eBay and PayPal for the last 6 years asking the same question – and so far Pakistan, a country of 170 million, is still deprived of these services.
As Faisal points out, many of us have found ways around this, by going through friends and family in other parts of the world. But why should we have to? Why can these services not be legally available to us? Our community would like these two companies to kindly give us an answer other than “your complaint has been lodged”.
January 11, 2009
President and CEO
2145 Hamilton Avenue
San Jose, CA 95125
Subject: PayPal for Pakistan
Dear Mr. Donahoe,
I understand you are someone who is immensely busy and have thousands of other important issues to deal with, but I thought I’d try my luck with you. I’ve been writing to PayPal / eBay since 2002 regarding issuance of PayPal accounts for Pakistan, in 2005 I started including eBay in my correspondences to include eBay accounts for Pakistan.
I have never received a reply back. Twice in the past, I received a reply back (filed via customer services) that my ‘complaint’ has been lodged and PayPal will look into it. Other than that, have not gotten a satisfactory reply.
The issue – simple. Why is eBay / PayPal not being offered for Pakistan?
I just finished reading an article on your hand-on approach in TIME Magazine (Issue 12 January 2009 – Asian Edition, Page 35, written by Kristina Dell), it simply compelled me to get on the computer and write another letter to eBay / PayPal. The article gave me hope (again!)
Pakistan – purely from your business perspective may not be that big of an economy, but it surely has an economy that is larger and more active than Bhutan, Chad, Honduras, Somalia, Maldives, Rwanda, Uganda, Yemen –combined!
If these countries can have the privilege of obtaining a PayPal account, why not Pakistan?
As Pakistanis cannot legally have a PayPal account, 1000s of users here circumvent the system and obtain PayPal IDs from their friends and relatives abroad to use and conduct commerce. This should be of no surprise to you.
The same can be said about eBay.
Like I cited, we may not be that big on your radar, perhaps we’re not even equated to a blip, but a country of 170 Million, to be blatantly ignored (you may agree or disagree on my choice of words, if the above mentioned countries can have PayPal, I’d like to know what piece of legislation, law, banking infrastructure, etc. prevents eBay/PayPal from including Pakistan under your countries-in-which-you-work umbrella).
Pakistan’s predominant trading Partner happens to be the US. Within respect to both imports and exports (discounting oil).
The first time I experienced eBay and PayPal in the summer of 2001 whilst briefly working in the US – I was mesmerized to say the least. Till date, I wish we had the privilege of conducting business on a website so many take for granted.
This is not meant to be a protest letter by any means. In fact it is one of a very humble request. A request whose time has come, and was long overdue. I have in the past cited my willingness to help, providing information or getting eBay / PayPal connected to Banks, regulators, whomsoever you would like to meet. I am, in no way proposing or advocating a ‘role’ for myself – my intention is just to help.
Is it too much to think that perhaps this one letter will get the ball rolling. Or if the ball is already rolling, yield the desired result. Will this letter be tacked on your things-to-do board and actually get done with? Is this the right time to plead the case for my country?
I’ll end my letter with a quote from Dale Carnegie (sorry, couldn’t find a befitting Irish quote) “Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.”
I just want to be able to have an eBay and a PayPal account from Pakistan. In the event you want to reach me, the easiest way is via email, my personal email address is firstname.lastname@example.org and official email address is email@example.com
Net Access Communication Systems (Private) Limited
CC: Mr. Scott Thompson, President, PayPal.
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