The power of social media

May 28, 2016 at 11:08 am 2 comments

When I put up my last post regarding my war with K-Electric a lot of my friends and colleagues told me that I was wasting my time, that nothing would come of it.

That post was read by 1200+ people within a few hours, several people shared their experiences; the Facebook status I put up was shared by 36 of my Facebook friends; several people tagged people they knew at K-Electric.

The result was that I was contacted by half a dozen K-Electric staff offering to help resolve my issue – two of them actually at senior level – a Deputy GM and a Director. Within a few hours my Rs. 40,000 bill was revised and I received a bill by email for close to Rs. 8.900. I was told that unfortunately there had been an error in generating the bill and an apology was rendered.

I responded by email making enquiries regarding some of the lingo used on the bill and a very patient and polite Deputy GM actually phoned me and clarified each of the reservations I had. He also offered to send a mobile unit to check out the meter and replace it if it was necessary.

Appreciative though I am for the immediate resolution of my problem, I am left to ponder on whether this is the power of social media or is it because I have a certain profile online that I received this special treatment? One lesson I did learn through all of this was that one should at least try and redress the problem and not just take it lying down.

Nonetheless thank you K-Electric; thank you Taha Siddiqui and thanks to all the people who empathized with me and shared their stories and experiences.

 

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On the warpath with K-Electric

2 Comments Add your own

  • 1. کاشف عزیز  |  May 29, 2016 at 1:10 am

    Not everyone has the ability to make their complaints heard and resolved like you did. And KElectric does not offer apologies to its consumers like this. Just visit an IBC to see how ordinary consumers are treated. Guess you are now in the 2% club🙂

    Glad your issue is resolved and hoping the KE staff and management will be that courteous with ordinary consumers as well.

    Reply
  • 2. Gul  |  June 1, 2016 at 4:57 pm

    I have been contacting and sending them queries both on email and twitter. They do acknowledge them but don’t make any corrections into the bill. Instead they only make it in instalments.

    I don’t see any difference in our bill of winter or summer. They are same despite almost no major usage in winter. When complained to KE they don’t do anything.

    Reply

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